PredictWind Help Center

How to Set Up Unit, Make Voice Calls, Send SMS Messages and SOS Set Up.

The free Iridium GO! App provides phone, SMS Messaging, and SOS functionality. 

Quick Start Guide

Activation of Iridium GO!

After ordering the Iridium GO! from PredictWind you will need to activate your SIM card by completing the web form at https://www.satphonestore.com/ctapw. The Sim Card ICCID number is written on the Sim Card. 

If you have ordered multiple Sim cards, you can choose to activate any Sim Card. You can choose to activate the SIM card immediately or on a specified date. The Iridium activation process can take up to 24hrs.

Please note the billing of your Iridium GO plan is done on a calendar month basis and is not pro-rated so you may want to plan your activation to start on the 1st of the month.

SIM Setup

First setup the Iridium GO device by inserting the SIM card. Remove the battery with a flat head screw driver, or a coin. Slide the Sim card holder toward the hinges, and lift to open, insert the Sim card into the slot. Close the card holder and slide it away from the hinges to lock it. Then install the battery. Make sure the gold battery contacts are facing down over the 4 connector contacts. Replace the battery cover. Next charge the battery, open the USB cover and firmly plug in the USB cable. Connect the supplied USB cable to a USB outlet on your boat. If no USB outlet is available you can temporarily use the car charger. We recommend leaving the unit permanently on charge. Next plug in the external antenna, by carefully but firmly to “click in” the adaptor. The small co-axial cable should not be bent at a 90 degree angle, as it may damage the cable and affect the signal strength. 

Turn the device on by raising the swivel antenna into the upright position. Make the antenna has a clear view of the open sky and horizon.

 

Once raised the device will automatically complete the power up sequence in approximately 1min, and will begin registration with the Iridium network. Once registered the LED light will turn green, and the signal strength icon will appear on the screen. If the SIM card has not been activated, no signal strength will be shown. If you have two SIM cards ordered please check you have the correct SIM card inserted. 

Download the App

Download the free 'Iridium GO!' app from the App Store or Google Play. This app manages your connection to the GO! and allows you to make phone calls, send text messages, and has SOS functions.

Wi-Fi Connectivity

Your smartphone or tablet device MUST be connected via Wi-Fi to Iridium GO! in order for the Iridium GO! App to operate. On your iOS or Android device, connect to the wireless network created by your Iridium GO. It will look something like 'IRIDIUM-xxxxxx.' No password is required. Also ensure all devices have Bluetooth capability turned off to avoid networking connectivity issues. 

NOTE: On some Android devices you may need to turn on Airplane mode, then connect to the Iridium Wi-Fi.

Login

Launch the Iridium GO! app, then press the submit button. The username/password for the Iridium GO! App are both guest & guest - all lower case.  This username/password does not need to be changed and is not related to your PredictWind or Iridium Mail/Web App email/password. Up to 5 devices can be wirelessly connected to the Iridium GO at one time, but only allowing 1 user to make calls, or access data at one time. To avoid conflict between devices we recommend only having 1 device connected at a time.

 

Voice Calls from Iridium GO App

To make a call, enter the full dialing sequence: 00 or + [Country Code] [Phone Number] using the country/flag drop-down if required, or select a contact. Press the green key to initiate the call and press the red key to end the call.

How People can Call/SMS your Iridium GO!

  1. Dial "+" then Iridium GO! number (e.g +8816-xxxx-xxxx). This is an international call and will be billed to the caller at their long distance rate by their telephone service provider. 
  2. Free SMS messages (up to 160 characters) can be sent to your Iridium phone number from http://messaging.iridium.com/  This is the most popular way to send SMS messages to an Iridium GO. 
  3. Alternatively, people can text from their mobile phone at the international text rate (e.g +8816-xxxx-xxxx). Please check your mobile provider does allow International text messages to be delivered. 

How does the billing work? 

The most popular Iridium GO Plan is the Unlimited Plan.  On this plan, you can make unlimited data connections/minutes to receive unlimited email & weather data, or data on any other certified Iridium GO App.  There will be no additional data charges to the US$125/month. In addition you can make unlimited SMS text messages to any mobile in the world. The Unlimited plan has a free allowance of 150 minutes of voice calling to any landline or mobile in the world. Satellite phone calls are not included in this allowance. However, at present Iridium do not have a system for monitoring voice minutes during the month.  You will need to manually track your voice minutes. You will be billed for your plan at the end each month. 

Voice mail

Although voice mail can be used on the Iridium GO! we do not recommend using this service. To retrieve voice mail messages you will be charged the standard Iridium GO! calling rates US$1.09/min.  It is better to advise friends/family to send an SMS text message. You can change your voice mail greeting to advise the caller to send a text message.  Click on the 'call' icon, then click on the voice mail icon. When you hear the greeting enter * on the keypad. Then enter the last 7 digits of your Iridium GO! phone number as the pass code.  Then select option '3' to set up your greeting to tell callers that you will not be checking voice mail, but to send to an SMS text message. Friends/family can send you free text messages from  http://messaging.iridium.com/

Contacts

Existing contacts that are stored in your smartphone must be updated to the full
internal dialling sequence in order to connect calls: '+' [Country Code] [Phone
Number].

SMS Text Messaging

When messaging, enter the international dialling sequence of the intended recipient: '+' [Country Code] [Phone Number]. SMS messages are limited to 1000 characters. 

Twitter

We recommend to do twitter updates using the Iridium Mail & Web App. 

SOS Settings

The Iridium GO! offers a programmable SOS button that can be configured to notify specified contacts in the case of an emergency. Once configured, an SOS can be initiated either from the Iridium GO! device or application. An SOS initiated by pressing the SOS button on the Iridium GO! device will only send an emergency message with location information, while an SOS initiated from the Iridium GO! application will also provide the option for two-way voice communication with the designated contact.

WARNING! You must configure the SOS button in order for the SOS to send any emergency message to a designated Call Recipient and Message Recipient. Failure to configure the SOS button will result in no message being sent when the SOS button is pressed. This could prevent or delay an emergency response and result in serious injury or death.

NOTE!  The SOS setup is related to your SIM card.  So if you deactivate the service and get a new SIM card you will need to register the GEOS service again. 

GEOS safety services: To support the SOS feature, Iridium has contracted with GEOS Travel Safety Group to provide an emergency response coordination service for your Iridium GO! at no additional charge. These services are offered and are provided exclusively by GEOS and not by Iridium which is a separate, unrelated company.

Setting up the GEOS service

  1. Register at www.geosalliance.com/iridium from your computer. To register, you will need your Iridium phone number and Iridium GO! IMEI (located on the Help > About page in the Iridium App).
  2. On the Iridium App navigate to Settings > SOS > GEOS Service and select ‘Use,’ and enter the 5-digit authorisation code provided by GEOS, then Submit. If successful, your SOS settings will appear and the SOS action will be set to Call and Message, for the GEOS service.
  3. You may then choose to add additional emergency message contacts (see Message Recipient, below). The Message action enables automatic Emergency SMS alerts to be sent at 5 minute intervals until cancelled.
  4. The Call and Message action enables the message feature as well as an automatic phone call to your designated call recipient when SOS is initiated from the Iridium GO! application. Call Recipient: Enter the number for your Call Recipient. It is important that the number is entered in the correct international format with the international access code (+ or 00), country code, and phone number for proper routing.
  5. Spoken Language: Select the spoken language of the emergency response personnel. 

Important tips for SOS use:

• The antenna on the Iridium Go! unit must be up, and if not using an external
antenna, the internal antenna must be oriented towards the sky and have
a clear view of the sky. 
• SOS can be initiated either by pressing the SOS button on the Iridium GO! device or the SOS icon within the Iridium GO! application.
• To place an Emergency Call you must use the Iridium GO! application.
• The Iridium GO! device will remain in SOS mode until cancelled by the user.
• The SOS mode is not cancelled when the Iridium GO! application is closed or the
smartphone is turned off.
• If the Iridium GO! device is turned off while in SOS mode, upon restart the Iridium GO! device will resume sending SOS messages.

Testing the SOS GEOS safety service

We recommend testing the SOS setting on your device, by calling the number below. Please make sure you have your IMEI number, and Iridium GO phone number ready. To find your IMEI number go to Help > About in the Iridium GO App. 

+1 888 460 4554 (Tollfree - US Only)

+1 281 271 8588 (International customers)

Please press options 6 then option 1. The recording will ask you to go back to the main menu and select an non-emergency number if this is not an emergency. Please ignore this message and allow the system to connect you with the emergency
operations centre in order to conduct the test. Then tell the operator that you would like to test the SOS feature on your Iridium product and they will inform you to deploy an SOS and will inform you if the SOS is working correctly. 

 

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